Advice Service Privacy Notice
Last updated January 2025
All links open in a new window and are web pages unless stated otherwise.
General Data Protection Regulations:
In accordance with Article 6 of the General Data Protection Regulations 2018, Greenwich Students’ Union has a legitimate interest to process information relevant to your enquiries and/or case registered with us.
Your information, record of meetings and case notes will remain confidential and stored securely within The Advice Team and on our Case Management System, Advice Pro. Access to AdvicePro is limited to the Greenwich Students’ Union Advice Team and GSU Safeguarding Lead/s.
You have the right to access the information we hold on you, update your information and request for it to be deleted. If you would like to submit a Right to Information request, please download our form (Word document) and email it back to us at sucompliance@gre.ac.uk. For further guidance regarding your rights, please see the ICO website.
We will process your information for a period of six years to satisfy your interests and those of Greenwich Students’ Union.
Our full Data Retention Schedule is on our website at greenwichsu.co.uk/privacy.
Our full GDRP Policy and Procedure can be found on https://www.greenwichsu.co.uk/privacy/
We will not share your data with a third party without your explicit consent, unless we have a legal obligation to do so. See the Advice Confidentiality Policy for exceptions.
If you are a University of Kent student based at the Medway campus
From 1st August 2021, Kent student cases at Medway may occasionally be shared with Kent Union to assist with cases. This will be done in accordance with this Privacy Policy and data-sharing agreement between GSU and Kent Union.
For all students
When registering with the service we collect personal details such as name, nationality, contact and course details to identify trends and make service improvements, ensuring we are accessible to all Greenwich students and to make service improvements.
We may share statistical data relating to the Advice Service with wider GSU staff, the University or a third party; this information will be produced anonymously, and individuals will not be identified. We are not employed by the university and have limited access to the University of Greenwich Student Data System which we may access as part of your enquiry/case with us.
There may be situations where we have a legal obligation or duty of care to share information about you with certain third parties. See the Greenwich Students’ Union Advice Confidentiality Policy (PDF document) for exceptions.
By submitting a Contact Form or contacting the Greenwich Students’ Union Advice Service by telephone, Microsoft Teams, email or face to face, you agree to Greenwich Students’ Union Advice Service recording and holding information concerning yourself and your query.
Last Reviewed January 2025 (KM)
Next Review Date January 2026.